Sheraaشِرَاع
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Terms of Use

Effective date: [YYYY-MM-DD]

  • Sheraa is an app for learning Arabic. The first units are free. A prepaid pass unlocks the rest.
  • Passes are paid once, in US dollars. There is no free trial and no automatic renewal: nothing is charged again unless you buy again.
  • You can use Sheraa without an account. You need an account (with a confirmed email) to back up your progress or buy a pass.
  • Use Sheraa fairly: no cheating the system, no attacks, no copying our content.
  • You can delete your account at any time in Settings.
  • Your rights as a consumer under the law of your country are not affected by these terms.

These terms are an agreement between you and Ebanah (إبانة), Muscat, Sultanate of Oman ("we", "us"), about your use of the Sheraa app and website ("Sheraa"). By using Sheraa, you accept these terms. If you do not accept them, please do not use Sheraa.

How we handle personal data is explained in our Privacy Policy.

  • You must be at least 13 years old to create an account, or older if the law of your country requires it.
  • If you are under the age of majority where you live, a parent or guardian must agree to these terms for you, and should help you with any purchase.
  • Children can use Sheraa without an account. Their progress then stays on their device (see the Privacy Policy).
  • An account is optional. It lets you back up your progress, continue on another device and buy a pass.
  • Give a real email address you can access. We use it to confirm your account and to reset your password.
  • Keep your password secret. Your account is personal: do not share it or sell it. You are responsible for what happens in your account, unless it was used without your permission and you could not have prevented it.
  • If you think someone has used your account, change your password and write to us at support@ebanah.com.
  • Free content. The first units of the course are free, without time limits.
  • Passes. A prepaid pass unlocks all premium content for its period: one month (monthly), twelve months (annual), or without an end date (lifetime). A lifetime pass lasts for as long as we offer Sheraa.
  • Price and payment. The price is shown in US dollars before you pay and is charged once. Your bank may add currency conversion or other fees. Payments are processed by Paymob on its secure checkout page. You need an account with a confirmed email to buy a pass.
  • No trial, no renewal. There is no free trial and passes never renew automatically. When a pass ends, the premium content locks again. Your progress is kept.
  • Buying again. If you buy a monthly or annual pass while one is still active, the new period is added to the end of the current one. You cannot buy another pass while a lifetime pass is active.
  • Checking your pass. The app checks your pass with our servers. Offline, premium content stays unlocked for up to 72 hours after the last successful check.
  • Coins, XP and other in-app rewards are part of the game only. They have no money value, cannot be bought, sold or exchanged, and are not refundable.

[Refund policy: e.g. "You can ask for a full refund within 14 days of purchase." Decide and write it per language.]

If a payment is refunded or cancelled, the pass bought with it is deactivated. This does not affect the rights you may have under the consumer law of your country, for example to cancel a purchase of digital content or to get a remedy if the service is faulty.

To ask for a refund or report a problem with a payment, write to support@ebanah.com with the email address of your account and the date of the purchase.

When you use Sheraa, you agree not to:

  • break the law, or use Sheraa to harm other people;
  • try to access other people's accounts or data, or our servers and systems, without permission;
  • test, scan or attack the security of Sheraa, or overload it (for example with automated requests);
  • cheat the reward or payment systems, for example by changing app data to unlock premium content;
  • copy, resell, publish or share our lessons, audio, pictures, characters or other content outside the app, except as the law allows;
  • copy, modify or reverse-engineer the app, except as the law allows.

If you find a security problem, please tell us at support@ebanah.com.

7. Our content

Sheraa — the app, its lessons, exercises, games, audio, pictures, characters and design — belongs to us or to the people who licensed it to us. It is protected by intellectual property laws. We give you a personal, non-exclusive, non-transferable right to use Sheraa for your own learning, under these terms. All other rights are reserved.

We work hard to make our content correct and useful, but we cannot promise any particular learning result. Speech scores in speaking exercises are only an estimate from your browser's speech recognition and may not always be right. Sheraa is not a substitute for a qualified teacher where a certified result is needed.

  • Much of Sheraa works offline once it has been loaded. Some functions need an internet connection: signing in, backups, purchases and checking your pass.
  • We improve Sheraa regularly and may change, add or remove features and content. We will not reduce what an active pass includes during its period without a fair solution, such as a partial refund.
  • Sheraa may sometimes be unavailable, for example for maintenance or because of problems outside our control.
  • Speaking exercises depend on your browser's speech recognition and are hidden when your browser does not support it.
  • You can stop using Sheraa at any time and delete your account in Settings → Delete account.
  • We may suspend or close an account that seriously or repeatedly breaks these terms, or when the law requires it. Where it is reasonable, we will warn you first and explain why. If we close your account without a valid reason under these terms, we will refund the unused part of an active pass.
  • If we stop offering Sheraa, we will tell you in advance and refund the unused part of active passes, as described in our refund rules.
  • Sheraa is provided "as is", as far as the law allows. We do not give guarantees beyond those in these terms and those required by law.
  • We are not responsible for losses that were not foreseeable, for losses caused by events outside our reasonable control, or for losses caused by breaking these terms.
  • Where the law allows us to limit our liability, our total liability to you is limited to the amount you paid us in the 12 months before the claim.
  • Nothing in these terms limits liability that cannot be limited by law, for example for death or personal injury caused by negligence, or for fraud.

We may update these terms when Sheraa or the law changes. The effective date at the top shows the latest version. If a change is important, we will tell you in the app or by email before it takes effect. If you do not agree with the new terms, you can stop using Sheraa and delete your account. If the change affects an active pass, you can ask for a refund of its unused part.

These terms are governed by the laws of the Sultanate of Oman and the competent courts of Muscat. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in its courts.

If you have a problem, please write to us first at support@ebanah.com. Most issues can be solved quickly that way.

  • Ebanah (إبانة)
  • Muscat, Sultanate of Oman
  • Email: support@ebanah.com

These texts are also available inside the app, offline.